Your Feedback

We welcome all feedback as it helps inform us about what our patients think about the service we provide. We often work with limited resources and high demand but we always strive to provide the best service we can. Feedback helps us to develop that service so it is the most efficient and targeted it can be.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.

How to give your feedback:

Use our Feedback form below
Fill in our Friends and Family survey
For more complex feedback, such as complaints, please visit our Complaints Page

Have your say…

We want to hear from you about your experiences with us, we welcome all feedback, whether that’s a glowing compliment or an area we can improve. Please complete the feedback form to let us know your thoughts.

We get a lot of responses, so we can’t always reply, but we read, audit and act on every response we receive.

Thank you for helping us to keep improving our service.

Feedback Form

Do you have something to suggest? Have you spotted an issue we could improve? Did a member of our team make your day better? Let us know here.

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Your Details

This form is not monitored as regularly as other methods of getting in touch with us, this is due to it's goal of being for feedback only. If you are requesting an action, have a medical query or wish to submit a complaint please do not use this form and instead use the relevant methods as detailed on our website. Thank you for helping us to continually improve.

Name

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Email Optional

You do not need to include your contact information, but if you would like a response please ensure you include you email address here. This email address should be private to you and be safe to receive communications.

Your Feedback, Suggestion or Comment

Your Feedback*

Did any specific team members make your experience memorable? Optional

Consent

Do you consent to us using your anonymised feedback for internal/staff discussion purposes?

Yes Optional

No Optional

We sometimes discuss feedback with all levels of staff in meetings and training, do you consent to us using your anonymised feedback for internal discussion purposes? (Your feedback will still be considered on a management level regardless of your answer here.)

Do you consent to us using your anonymised feedback for sharing for external purposes?

Yes Optional

No Optional

We sometimes share anonymous feedback on our social media and website. Do you consent to us using your anonymised feedback for this purpose? (Your feedback will still be considered on a management level regardless of your answer here.)

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Friends and Family Survey

Just visited us?

How did we do? If you have had a recent appointment, you can also try our Friends and Family Survey!

We usually send this survey out just after you attend an appointment to see how you got on during your visit. If you’ve not received the survey, you can use the link below to jump straight to the survey for this month.

Take our Friends and Family Survey

If you’ve not recently had an appointment, please use the other feedback form at the top of this page. Having two different forms helps us understand (and to investigate!) the type of service you’re letting us know about.

You said…

81% of our patients would recommend our GP practice to friend and family

“On the 3 occasions I had to use this service recently, I have been blown away by how fast my issues have been dealt with. The last two were dealt with within an hour, that’s amazing work. And all with out making a phone call! Well done and thank you”

“Polite, prompt and very helpful. Listened to what I had to say and made a plan that aligned with both of us. Excellent medical practice, thank you!!”

“I’ve always found the surgery to be efficient and I’ve never had a problem getting dealt with.”

Need more support?

The Patient Advice Team is part of the Patient Advice and Complaints Team (PACT) and it’s role is to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.