Vacancies

Senior Patient Support Advisor

Location: Lisson Grove & Woolwell Medical Centres (and support sites)

Closing date: Midnight Sunday 26^th July

Contact: d-icb.lissonwellsecure@nhs.net

Join Our Team
We are seeking an experienced, motivated, and compassionate Senior Patient Support Advisor to join our friendly and dedicated GP practice team.
This is an exciting opportunity for an individual with strong customer service and healthcare administration experience who is passionate about delivering excellent patient care and supporting colleagues.
As the senior member of our reception team, you will play a vital role in ensuring patients receive a positive experience while helping to coordinate the efficient day-to-day running of our front-line services.

About us:
We are a well-established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff. (GP Partners, Clinical, Admin and Patient Support teams). We look after a growing patient list that currently stands at 14500 patients. The successful candidate must be flexible to work across both our sites (Mutley and Woolwell) with some work at our PCN Hub and other sites as required.

Main Duties
• Providing exceptional patient service across reception, telephone, and digital channels.
• Supporting and mentoring reception and patient support staff.
• Managing complex patient enquiries and resolving issues professionally.
• Coordinating appointment booking and patient access processes.
• Maintaining accurate patient records and administrative systems.
• Working collaboratively with clinical and administrative teams to ensure seamless patient care.

What We’re Looking For
• Experience within a GP surgery, NHS setting, or busy customer service environment.
• Excellent communication and people skills.
• Strong organisational and problem-solving abilities.
• Confidence in supporting colleagues and leading by example.
• A caring, professional, and patient-focused approach.

What We Offer
• NHS Pension scheme
• Supportive and friendly working environment.
• Opportunities for training and professional development.
• Free onsite Parking
• Free Tea/ Coffee / Milk in staff room
• Regular Staff training days and social events
• Possible salary sacrifice schemes – childcare vouchers, cycle to work and similar
• No evening, night or weekend work other than by optional overtime

Working Hours
36 hours a week worked over 4 days – Monday, Tuesday, Thursday and Friday – between hours of 08:00 and 18:30hrs.

Salary: £13.50 / hour

Application
By CV and covering letter to d-icb.lissonwellsecure@nhs.net

Closing Date: Midmailto:d-icb.lissonwellsecure@nhs.netnight Sunday 26^th July
Interview Date: Wednesday 5^th August

Please note this is advertised elsewhere and may be withdrawn at any time.

No agencies, recruiters or advertisers please.

General Practitioner (Salaried) Permanent 4-8 sessions

Location: Lisson Grove & Woolwell Medical Centres

Closing date: 31st July 2026

Contact: d-icb.lissonwellsecure@nhs.net

Lisson Grove and Woolwell Medical Centres is a thriving two site practice in Plymouth. The city is in an enviable part of the country offering city living that is only minutes away from sea and moorland, offering something for everyone. With two surgeries in different areas of the city we have a wider than normal patient demographic which adds variety and interest.

As a practice we are passionate about continuity of care and about adding value to the lives of the 14500 patients we serve. We are proud of our reputation for innovation, being a training practice, for continuous professional development and for our growing patient numbers.

Permanent Role:

We are expanding our clinical team and now wish to recruit a salaried GP looking for four or more sessions a week to join our 8 strong GP team. We are very flexible about the background of the GP we recruit. You may be newly qualified that we would support through further development or an experienced practitioner. You may be looking for the next step in your career or for progression into Partnership or anything in-between. We have the luxury of flexibility and our prime concern is to find the most suitable candidate for the role and a role that fits the candidate. We offer the standard BMA model contract which includes six weeks annual leave plus one week of study leave to be used as you see fit and a competitive sessional rate.

Applying:

To find out how we can create the perfect job for you please contact Chris Pike (Practice Manager) or Dr Peter Cranefield (Partner). Informal enquiries, Teams Meetings or visits are welcome and applications are invited by a covering letter and CV.

Please note this is advertised elsewhere and may be withdrawn at any time.

No agencies, recruiters or advertisers please.

Practice Nurse – Maternity Cover
Location: Lisson Grove and Woolwell Medical Centres
Hours:  Part Time
Start Date: TBC
Salary: Dependent on experience

We are a well-established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff. (GP Partners, Clinical, Admin and Patient Support teams).

We are seeking an experienced Practice Nurse to join our friendly GP surgery team on a part time maternity cover basis. This is a key role within the clinical team and we are looking for someone confident and competent in delivering high-quality care in a busy general practice setting.

We are currently looking to cover a small number of remaining hours on a part-time or ad hoc basis, as the majority of sessions have now been filled.

Essential requirements:

• Current NMC registration
• Experience working as a Practice Nurse in a GP surgery
• Trained and experienced in the delivery of routine treatment room duties including immunisations, cervical screening, wound care and chronic disease management

Desirable:

• Independent prescriber (not essential)
• Confident and competent in the management of respiratory long-term conditions (not essential)

You’ll be joining a welcoming, experienced team that takes pride in delivering excellent care and supporting one another.

Basic Terms and Conditions:

• Starting pay Dependent on experience
• NHS Pension scheme
• Free onsite Parking
• Free Tea/ Coffee / Milk in staff room
• Regular Staff training days and social events
• Possible salary sacrifice schemes – childcare vouchers, cycle to work and similar
• No evening, night or weekend work other than by optional overtime
• No variable shift working times.

If you meet the criteria and are interested in joining a professional and supportive surgery, please apply with your CV (detailing recent roles with salary and qualifications) and a covering letter to
d-icb.lissonwellsecure@nhs.net

For any further information or an informal chat please contact Elisa McKinley on d-icb.lissonwellsecure@nhs.net

We look forward to hearing from you.

Notes:

No agencies or advertisers please.